Digital transformation in the public sector

Transforming paper processes into digital processes and, thus, providing efficient, transparent and quality services for the citizen. This is the main goal when talking about digital transformation in the public sector.

Digital transformation is not just about using technology. It serves as a means to reshape processes and provide benefits for everyone, from the public servant to citizen. Therefore, it is necessary to think of strategies to go beyond the operational and transform the governance model, investing in capabilities that guarantee their impact. It is still fundamental to make all these changes be acknowledged and absorbed by the people who are part of or are affected by the organization.

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